FAQ

Answers to frequently asked questions

1. What does the name LECHUZA mean?

2. About the environmental awareness of LECHUZA

3. About LECHUZA planters

4. About the LECHUZA sub-irrigation set

5. About the LECHUZA-PON plant substrate

6. About planting and plant care with LECHUZA

7. About LECHUZA accessories

8. Questions regarding the purchase of online gift certificates

9. Questions regarding the redemption of gift certificates

10. How to take care of your plants with LECHUZA

11. How to overwinter frost-resistant pot plants

1. What does the name LECHUZA mean? nach oben

LECHUZA is Spanish for “owl”

2. About the environmental awareness of LECHUZA nach oben

How environmentally conscious is LECHUZA?

3. About LECHUZA planters nach oben

Can LECHUZA be used outdoors?
Can LECHUZA planters with an overflow system and drain plug also be used indoors?
Are LECHUZA planters frost and UV resistant?
Are LECHUZA planters shatterproof?
How do I best clean LECHUZA planters?
What are the LECHUZA planters made of?

4. About the LECHUZA sub-irrigation set nach oben

Can the LECHUZA sub-irrigation system be used for all plants?
Is the LECHUZA sub-irrigation system the same as hydroculture?
How is the LECHUZA sub-irrigation system assembled?
Can the sub-irrigation set be used without the liner in the column planters?
Are spare parts available for the LECHUZA sub-irrigation set?
What is the water level indicator in the LECHUZA sub-irrigation set made of?

5. About the LECHUZA PON plant substrate nach oben

What is LECHUZA PON?
What is LECHUZA PON composed of? Does LECHUZA PON contain fertilizers?
What is LECHUZA PON plant substrate used for?
How do I repot my plants in LECHUZA PON plant substrate?
Is it possible to reuse LECHUZA PON?
Is additional LECHUZA PON necessary for the LECHUZA sub-irrigation set?
How do I control insects when I have potted entirely in LECHUZA PON?

6. About planting and plant care with LECHUZA nach oben

Should the column planters be completely filled with soil?
What is the growing-in phase?
What is the dry phase?
How do I fertilize plants in LECHUZA?
Can the LECHUZA planting instructions be downloaded as PDF?
My plant outgrew the LECHUZA planter. How do I repot it into a bigger planter?
What can I do about snails eating the plants in my LECHUZA planters?

7. About LECHUZA accessories nach oben

For which planters are wheeled coasters or rollers available?

8. Questions regarding the purchase of online gift certificates nach oben

How do I order gift certificates online?
Is it possible to order more than one online gift certificate at once?
Can online gift certificates be transferred to other people?
Is there a minimum or maximum value for online gift certificates?
Does the purchase of online gift certificates affect my shipping costs?
Which payment methods are accepted for purchasing online gift certificates?
Do you charge any taxes for gift certificates?
Do I receive an invoice for my gift certificate?
When and how do I receive my gift certificate?
Can I print my online gift certificate and give it away in person?
I did not receive the email with the link to my gift certificate, or I accidentally deleted that email. What can I do now?
How long are online gift certificates valid for?

9. Questions regarding the redemption of gift certificates nach oben

How can I redeem my gift certificate online?
Can I redeem more than one gift certificate at the same time?
What do I do when the value of the gift certificate falls short of paying for the requested order?
I lost the printed gift certificate or I have accidentally deleted the email with the link to the gift certificate. What do I do now?
What can I do, if the gift certificate code is not accepted by the system?
What happens, if I do not use up all of the balance on my gift certificate at once?
How do I check how much credit is left on my gift certificate?
Does the redemption of my gift certificate have any effects on the shipping costs?
Can I cash out the credit of my online gift certificate?
What happens, if I return items that I have paid for using an online gift certificate?
Can I redeem an online gift certificate in any of the LECHUZA outlets or vice versa?
I have already finished ordering online. Can I still use my gift certificate?
Can I redeem my gift certificate in any LECHUZA webshop, including the ones in foreign countries?
Which conditions apply to the redemption of gift certificates?

10. How to take care of your plants with LECHUZA nach oben

Christmas tree
Poinsettia

11. How to overwinter frost-resistant pot plants nach oben

Where is the ideal location for my frost-resistant pot plants?
How can I protect my plants' root balls from getting frostbitten?
How do I water my plants in LECHUZA during the winter?
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