Terms and Conditions
for LECHUZA Online Shop orders from the United States of America
Please note: All Terms and Conditions are valid for orders from the United States of America exclusively. We cannot process orders from other countries and it is not possible to ship orders to other countries.
The LECHUZA Online Shop is only available to customers paying by credit card.
We accept: VISA, MasterCard and American Express.
Your credit card will be billed as soon as you place your order.
Please note that sales tax applies in the following states: New Jersey, New York and Florida.
Terms of Delivery
All efforts will be made to process your order within 48 hours of its receipt. Depending upon where you live, you should receive your order within 7 to 10 business days from the shipping date. Sorry, we cannot ship to P.O. Boxes. If you have any questions regarding the status of your order, please call our Direct Sales Department at 1-877- LECHUZA (532-4892) or (609)-395-3019.
All packages are shipped via UPS Standard. Please see details below:
Up to US$ 25.00
US$ 25.01 - US$ 40.00
US$ 40.01 - US$ 50.00
US$ 50.01 - US$ 60.00
US$ 60.01 - US$ 70.00
US$ 70.01 - US$ 80.00
US$ 80.01 - US$ 90.00
US$ 90.01 - US$ 100.00
US$ 100.01 - US$ 150.00
Over US$ 150.00
Shipping & Handling
UPS Second Day Shipping and UPS Next Day Shipping
Call 1-877 LECHUZA (532-4892) or (609) 395-3019 for shipping costs and information.
For shipping to Puerto Rico, or if you would like to place an Express order, please call 1-877 LECHUZA (532-4892) or (609) 395-3019 for shipping costs and information.
Shipping and handling fees are non-refundable.
At LECHUZA, your satisfaction is important to us, and we stand by the quality of our products. If you are not 100% satisfied with your purchase, we'll replace the item or refund the product amount.
For items purchased directly from LECHUZA USA, Inc. online, by phone or by mail:
- All returns must be authorized by LECHUZA USA, Inc, and include a Return Authorization label affixed to the outer carton/box. Please call 1-877-532-4892 or 609-395-5566 for a Return Authorization label.
- Unopened items may be returned up to 30 days from date of purchase accompanied by a copy of the packing slip, and all returns must be received within 30 days of the Return Authorization date.
- Unopened items may be returned for a full refund of the original purchase price in the original form of payment, or exchanged with a merchandise credit. All merchandise credits must be used within 60 days of the return. After 60 days, unused merchandise credits will be refunded in the original form of payment to the original purchaser.
- All items must be returned intact with sealed original packaging.
- Returns of used items will not be accepted.
- If the original box or bag is open, there will be a 20% restocking fee.
- Purchaser is responsible for return shipping costs. Shipping and handling fees are non-refundable.
If your product displays a manufacturing defect, we honor a ONE YEAR warranty* on all of our products.
*Warranty only applies to LECHUZA products purchased directly from the LECHUZA website or catalog exhibiting a manufacturing defect. We may request pictures of the product or that the product be returned to LECHUZA US. Product displaying manufacturing defects may be exchanged only.
Please send all return items to:
PLAYMOBIL USA Inc.
Attn: LECHUZA Sales
26 Commerce Drive
Cranbury, New Jersey 08512
We are available to answer your questions Monday - Friday, 9AM - 4:45PM Eastern Standard Time. Please call 1-877- LECHUZA (532-4892) or (609)-395-3019.
Liability and Risk of Loss
geobra Brandstätter Stiftung & Co. KG / LECHUZA cannot be held liable for any typing errors in the billing address, shipping address or email address that result in missing or lost packages.
Sales, Coupons and Special Promotions
Coupons that are exclusive to www.lechuza.us are limited to one coupon code per customer per promotion. Coupons cannot be combined with any other offer, nor can they be redeemed for cash or credit. Coupons, sales and promotions are valid only on the dates specified.
Sale items, promotional offers and coupons are valid only on in-stock items. No rain checks. Discount will be reflected at checkout.
Sale pricing, promotional offers and coupons cannot be applied to pending orders or prior orders. No price adjustments can be made on previous purchases.
Online Gift Certificates
- Redeeming a gift certificate online
- Gift certificates for LECHUZA webshops can be redeemed any time. There is no expiration date. Any unused certificate balance will be added to your account to be used as a future credit.
- Gift certificates can only be redeemed in a LECHUZA webshop for products that are available in the country of that webshop. The gift certificate can only be redeemed online in the same country in which it was bought. Online gift certificates are not valid in local LECHUZA stores or retailers.
- Gift certificates can only be paid for using secure payment methods (credit card and PayPal) via the order form (shopping cart).
- If the cost of your order exceeds the value on your gift certificate, you can pay the difference via a secure payment method during the checkout process.
- You can only use one gift certificate per order.
- Gift certificates can be transferred to other people.
- Gift certificates are sent by email to the customer and can be viewed and printed under "My Account". You can check your certificate balance by scrolling over the "Online Shop" button in the navigation bar and clicking on "Gift Certificates" in the drop-down menu, and by typing your certificate code into the appropriate field. The gift certificate will be activated 24 hours after the email has been sent.
- Gift certificates are tax-free. When redeeming the certificate, applicable taxes will be added to the purchased products.
- When redeeming LECHUZA gift certificates online, both the Legal Information and Terms and Conditions apply as stated on the relevant LECHUZA website.
- When ordering an online gift certificate, the order form has to be filled in completely with all payment information. Information cannot be altered after the order is completed.
- Ordered gift certificates can only be cancelled when the certificates have not yet been redeemed.
- Information about the redemption status of the gift certificate can be obtained from the LECHUZA customer service. Furthermore, the customer can find all important information under "My Account".
- Gift certificates cannot be used to buy additional gift certificates. Gift certificates cannot be redeemed anywhere other than the authorized LECHUZA country websites.
- Gift certificates and equivalent credit balances cannot be paid out in cash, refilled, used to clear any outstanding debts, or transferred to another LECHUZA customer account.
- Gift certificates can only be bought for a value between US$ 5.00 and US$ 300.00 (whole dollar values only).
- Liability and risk of loss
- geobra Brandstätter Stiftung & Co. KG / LECHUZA cannot be held liable for any typing errors in the email address of the gift certificate recipient. Furthermore, geobra Brandstätter Stiftung & Co. KG / LECHUZA is not liable for loss, theft, abuse or the delayed transmission (e.g. due to technical difficulties) of gift certificates.
- In the case of fraud, attempted deception, or suspected other illegal activities related to the purchase or redemption of LECHUZA gift certificates, geobra Brandstätter Stiftung & Co. KG / LECHUZA is entitled to close the respective customer accounts and/or to ask for alternative payment methods. Access to or disbursement of the gift certificates concerned cannot be legally claimed.